Checking People In and Out at the Door

This is the screen your staff use at drop-off and pickup. It works on a phone, a tablet or a desktop.

For turning attendance on, see Check-In and Check-Out. For setting up who is allowed to collect each camper, see Approved Pickup People and Pickup PINs.

When a check-in window is open, staff with attendance access see a green bar across the top of Regpack.

Staff who log in while a window is open also get a short reminder: which sessions are running, when the window closes, and how many people are expected.

Check-in mode shows the following:

Open the full roster goes to the day view if you need to work down a list rather than take people as they arrive.

Every approved pickup person has their own PIN.

Once a code or PIN is entered, the screen shows only the people approved to collect that camper today - not everyone who has ever been added.

If nobody appears, you'll see one of three messages, because each one means something different:

Each approved person appears as a card with their photo, their relationship and their phone number. Staff tap the card to confirm - matching the person in front of them to their photo, rather than trusting a code alone.

If someone who isn't approved arrives, the screen names them directly - for example, "Jordan Lee is not authorized to pick up today and therefore not shown" - with a link to expand and, if appropriate, tap Authorize for today. That adds them to today's approved list on the spot, in front of the family.

From the roster rather than the door screen, Other - someone not on this list asks who took the camper and who approved it, and requires a photo that stays with the record.

If none of the approved people are present, tap None of the above. This opens a screen with the account holder's name, phone number and email, along with where that contact information came from, so your staff always know exactly who to call.

If you keep a tablet at your check-in desk, Kiosk mode keeps it on the scanner. When a valid code is scanned, staff see a two-second confirmation of who was released, to whom, and at what time, then the screen returns to scanning so the line keeps moving.

A phone's regular camera app can also scan a code. The built-in scanner is an extra option, not a replacement.

If check-in and pickup emails are on, the family is emailed at both ends, and the pickup message names who the camper was released to. You can see exactly what was sent on the camper's card, under the Attendance tab, in the NOTIFICATIONS SENT panel.