Support FAQ
Here are answers to the questions we hear most about how support works.
Can I schedule a call with a developer?
No. Our developers don't take client calls. This keeps them focused on fixes and new features for everyone. Your issue still reaches them through support, with all your details included.
Can I talk to the CEO or another executive?
Our leadership team doesn't handle individual requests. They do review support reports to see what clients need most, so your feedback reaches them that way.
Why can't I just call support?
Phone calls are part of onboarding and training, when you're working directly with the Project Consultant building your project. After launch, most issues need to be looked into by our development team or can be answered by our general support team. Email lets support pass along every detail exactly and keeps a record of each step as well as allow all of the support members to be able to respond quickly.
What if my issue is urgent?
Say so at the top of your request and explain why. For example: "Parents can't check out, and registration opens tomorrow."
I don't feel like I'm being heard. What can I do?
Reply in your request and ask for it to be reviewed by a support lead. Tell us what result you're looking for. A clear goal helps us find the right fix faster.
Do other software companies really work this way?
Yes. Most software companies handle support through email and a help center once setup is done. Writing things down makes it easier to track an issue and get it to the right team. Regpack follows the same model.
Where do I send a request?
Email [email protected]. Include the details listed in How to Get Your Issue Solved Fastest and they’ll handle the rest!