Purchase Protection Overview

what is regpack purchase protection? regpack purchase protection is a service that allows registrants to be reimbursed if they need to cancel unexpectedly due to health reasons this service supports your organization’s cancellation and refund policies while protecting your revenue what does offering regpack purchase protection cost me? there are no charges for your organization to offer purchase protection users can opt to add purchase protection at checkout for a nominal fee approved claims provide users with a refund up to $25,000 for purchase protection purchased before august 1, 2024 $2,500 for purchase protection purchased on or after august 1, 2024 is purchase protection on in my system? purchase protection is enabled by default in all projects it can be customized to apply to specific products based on your preferences what qualifies for purchase protection? claims can be filed if an applicant cancels due to illness or injury of the applicant or their immediate family death of the applicant or their immediate family member supporting documentation, such as a doctor’s note or death certificate, is required when can an applicant purchase regpack purchase protection? applicants can purchase purchase protection anytime until the activity date what products are eligible for regpack purchase protection? eligible any purchase requiring attendance (e g , events, camps, conferences, programs) not eligible physical products, merchandise, or travel costs not included in the program price do applicants have to pay in full or can they pay in installments? purchase protection must be paid in full at the time of enrollment if additional eligible orders are added to the cart, the fee will automatically adjust for autobill users, the fee will be included in the first installment can a user order regpack purchase protection after their initial payment? yes, purchase protection can be added at any point before the event or program start date can regpack purchase protection be canceled? purchase protection can be canceled within 24 hours of purchase after 24 hours, it becomes non refundable what will the transaction look like on a bank/credit card statement? the payment will appear as purchaseprotection on the applicant’s statement how does an applicant file a claim? applicants can log into their account and click the file a claim link next to their purchase how long does it take for a claim to be processed? claims must be submitted within 30 days of the incident complete claims with supporting documents are processed within 14 business days incomplete claims or peak seasons may result in delays if an applicant’s claim is rejected, can they still get a refund? a rejected claim does not entitle the applicant to a refund of the purchase protection fee refunds outside of purchase protection are subject to your organization’s cancellation and refund policy is there any additional work for me? no additional work is required from your organization users independently purchase and manage purchase protection, including filing claims and submitting documentation can purchase protection be disabled in my project? yes, purchase protection is optional and can be disabled if 1) a clearly visible refund policy is presented on a required form during checkout 2\) a documented reserve fund is established for managing refunds these measures help safeguard against chargebacks and reduce risk for further assistance, contact mailto\ support\@regpacks com