Product Locking Settings
Locking products prevent users from being able to remove products from their cart once added. The locking products functionality is essential to ensuring that users receive the proper items in their cart and that they are able to make edits to some products, but not others.
To begin changing the locking settings on your product(s), navigate to Product Management (Settings -> Products).
Locate the product that you would like to edit. Hover over the product and click the Edit button.
Next, the product settings menu will appear. You’ll want to scroll down the page to find the “Product Locking Settings”. Click the grey arrow button on the right side of the screen to open.
Product Locking Settings
- Lock for changes once any amount is allocated to the product.
Use this option when you enable Autobill with split payments or when you auto split the payments between products. This will make sure that the product is locked once funds are allocated to it. If you are allowing auto pro-rating of sessions, it’s highly advised to set this to “On”.
- Lock for changes once fully paid
Turning this on will ensure that your registrants cannot change what they’ve selected after the product has been paid for completely. This is selected by default.
- Lock once added to cart
Turning this on will ensure that once this product has been added to a cart, it cannot be removed. This is especially useful for registration fees.
In User Management under the Cart tab, you’ll be able to see a padlock icon next to products that are set to lock once added to a user’s cart. Only Admins will be able to remove this product from the cart or unlock the product. Below is what a user will see on the project's front end. Users can only remove products that are unlocked.
