Go to Settings → Project Settings → Product Settings
OR
Settings → Products → Tools → General Settings
Set Timer on User Orders / Paid For Quota
The cart timer allows you to set an amount of time for a user to make a payment for the products in their cart. It looks like this:
Set the number of minutes that will display to users, once enabled.
You can only enter whole numbers greater than 1. The cart timer works on both the front and back ends.
- Back end - the countdown begins as soon as the form is saved/product is added to the cart, and can only be viewed when looking at the user's forms.
- Front end - as soon as the user clicks Go to next step on the product selection form. The countdown
Action to perform when time passes and payment has not been issued:
- Abandoned cart (Recommended) - Keeps products in the cart yet disregards when calculating quota. This means that when you filter for this specific product in the cart, the user will not display as someone who has ordered the product. This will display as a label on the Product Order list as such.
- Move items to the waitlist - The system will move the item to the waitlist where you can then enable it within their cart. Waitlist must be enabled at the product level, if not then the system will leave the item in the user cart.
- Remove items from the cart - The system will remove the items from the user's cart if they are not marked as paid within the timer settings.
What stops the timer?
- Any payment made by the user (recommended) - A payment is made towards the user's account
- Some amount is allocated to the product - A payment is made towards the specific products covered by the cart timer. Use this feature with the Autobill feature, so a user's deposit towards a particular product stops the timer
- Products/services paid in full - The timer only stops when the products specified for the timer are fully paid for.
- The cart timer stops when the payment is being processed, or a 100% discount has been applied. Partial discounts do not stop the timer!
Cart timer applies to - The cart timer can apply to the entire order or just specific products that you designate by hitting Selected Products/Services
How quotas work with cart timer
When someone selects a product, they have a spot in that product's quota until their timer runs out, they apply a 100% discount, or they pay. During that time, another user CAN NOT order the product if the quota is met. If the user does not pay within the time set by the timer, that spot will be released and can be ordered by someone else.
Fine Tuning
Details for each of these settings are available beneath the settings themselves in Product Settings
- Users Can Only See Products That Have a Trigger - Products that do not have a trigger will not be presented to any user
- Hide zero valued products in cart - Products with the price of zero (0) will not present in the cart
- Disable Combined Family Product Selection on Head-Unit Forms - When "on", the system will not allow the head unit to add products and services to sub-units all in one place
- Auto add child products to all - This controls how sub-unit eligible products are added to sub-units when selected on the head-unit level. The default setting is "Off" which means any sub-unit eligible products chosen on the head-unit level will only add to the 1st sub-unit profile. Turn "On" to automatically add all sub-unit eligible product selections made on the head-unit level to add to all sub-units in their account.
Discount products and zero value products will not be considered. - Users are considered to have completed ordering only when they have ordered a positive valued product - When "on", the system will mark the product widget complete only when the user selected a product with a positive price. Discount products and zero value products will not be considered.
- Allow users to select offerings with overlapping times - When using sessions the system takes into account the actual times and days of the session, and will prevent people from selecting offerings where dates and times overlap.
Turning this "on" will allow users to select conflicting options. Turn this on only if you are sure! "Off" is the recommended setting.
Discount Settings
- Only ONE discount per user is allowed - When "off" the system will add multiple discounts to users according to the conditions you set via triggers.
- Lock item in cart if "paid for" by discount - When "on" if a product is "paid for" by a discount the system will not allow the user to remove the product if in product properties under "Product locking settings" if "Lock for changes once paid" is turned on (this is the default setting).
This is not recommended as it might hinder the ability of users to alter their cart when discounts are applied. - Hide discount messages at line item level for users - When "on" the system will NOT present which general cart discounts applied for each line item. "Off" is the recommended setting.
- Hide discount messages at line item level for admins - When "on" the system will NOT present which general cart discounts applied for each line item. "Off" is the recommended setting.
Cart Payment Allocation Settings
- Allocate payments from top to bottom of product list regardless of the time of payment. - When "on" the system will allocate funds according to the product order ONLY.
- Show Payment Allocation to Users
- Show Payment Allocation to Admins
Quota Settings
- Hide Sold Out Products
- Trigger Additional Products on Wait-Listed Orders - It's possible to trigger additional products to add to a user's cart or be visible to a user, once they've added a specific product to their cart. When this option is turned "on", these products will present even if the user is added to the waitlist for that product. "Off" is the recommended setting.
- Hide Remaining Product Details - When "on" the system will not present the users with the number of remaining products available. When "off" the system will present a message next to the product. For example, "Only 11 of 20 left." "Off" is the recommended setting.
- Product Count Settings - When a number is entered in the box to the right, the system will show the product count ONLY when the number of remaining products left is less than the value entered here. If left blank, the system will always present the product count.
- Family System Quotas - When "on", any payment made by a family member will lower the available products by the number of products ordered by the family.
Turn this setting "on" if you take deposits, and you consider a deposit for one member a commitment from every sub-unit in that family. "Off" is the recommended setting.