Calls and Meetings: When They Happen

Regpack does hold calls with clients, but at set times and for set reasons. Knowing when they happen helps you plan ahead and get the most out of them.

While your project is being built, you'll work with a Project Consultant. This is when phone calls happen. Your consultant will schedule calls with you to:

Your consultant is the one building your project, so a call gets you a clear answer from the person who will make the change. This is the best time to ask big questions. Bring a list!

Once your project is live, support moves to email and the help center. Your consultant’s expertise  is on non live projects so they’re shifting on to building the next client's project..

Email works better at this stage. Most issues after launch go to our development team to look into. Support turns your request into the details developers need, and having it in writing means nothing gets lost along the way.

If an issue needs more help, support will escalate it. This means your request moves to:

Escalation moves your request to the person best able to fix it. It doesn't add a meeting, because a meeting would slow the fix down.