Registrant FAQ

Regpack Purchase Protection: FAQ

What is Regpack Purchase Protection?

Regpack Purchase Protection is a service designed to reimburse you if you need to cancel your attendance at an event, camp, conference, or program due to health-related reasons.

Who qualifies for Regpack Purchase Protection?

• Anyone can purchase this service if it is offered for the event or program.
• Exclusions: Physical products and merchandise are not covered.
• Eligible Scenarios: You or an immediate family member becomes sick or unexpectedly passes away.

What does reimbursement include?

• Included:
  • Cost of attending the event, camp, conference, or program.
  • Travel costs, if included in the program’s price.
• Excluded:
  • Separate travel arrangements.
  • Physical products or merchandise.

What is the cost of Purchase Protection?

• Purchase Protection costs a small percentage of your eligible order total.
  • Example: Cover a $200 order for around $10.
• The cost adjusts automatically as you add or remove items from your cart.
• Minimum charge: $7 per claim.
• The exact cost will be displayed before adding Purchase Protection to your cart (unless mandated by the event organizer).

When can I purchase Regpack Purchase Protection?

• Purchase Protection can be added any time you log in to make a payment.
• It must be purchased at least 10 business days before the event.

Can Regpack Purchase Protection be canceled?

• Purchase Protection can be canceled within 24 hours of purchase.
• After 24 hours, it becomes non-refundable.
• To cancel, email claims@regpacks.com.

How can I file a claim?

1. Log into your account.
2. Click the File a Claim link next to your purchase or click here.
3. Submit the required supporting documents:
   • Illness or Injury:
     • Physician’s write-up including diagnosis, date contracted, and confirmation of inability to attend.
   • Death:
     • Death certificate of the registered attendee or immediate family member.
4. Claims must be submitted within 30 days of the incident.
5. Claims are processed and paid out within 14 business days after submission of completed documentation.
   • Incomplete claims may cause delays.

Can I pay for Purchase Protection in installments?

• No. Purchase Protection must be paid in full at the time of enrollment.
• If you add more eligible items to your cart, the fee will be recalculated and included in your total.
• For automatic billing plans, the fee is charged with your first installment.

Can I purchase Purchase Protection after initial registration?

• Yes, Purchase Protection can be added any time before the event or program starts.
• Contact your program administrator for assistance.

How will Purchase Protection appear on my bank statement?

• The transaction will appear as PurchaseProtection on your bank or credit card statement.

How long does it take for a claim to be processed?

• Claims are processed within 14 business days after submission of complete documentation.
• Delays may occur during peak seasons or holidays.
• Claims are paid via ACH payment:
  • If a wire transfer is required, the reimbursement will be reduced by the wire transfer fee.

If my claim is rejected, can I still get a refund?

• Contact the event or program administrator for additional refund options if your Purchase Protection claim is denied.

For further assistance or to review the full terms, please click here or email claims@regpacks.com.