How to File a Purchase Protection Claim

How to File a Purchase Protection Claim

If you purchased Purchase Protection during registration and were unable to attend your event, you can file a claim to request a refund. Follow the steps below to submit your claim.

Filing Your Claim

1. Log into Your Account:

   • Click the File a Claim link next to your purchase.
   • Alternatively, click here to submit your claim directly.

2. Prepare Supporting Documents:

   • For Illness:
     • Provide a write-up from a physician, including:
       • Diagnosis.
       • Date contracted and dates that the attendee must miss of the event
       • Symptoms.
       • Confirmation that the applicant could not attend due to this diagnosis.
   • For Injury:
     • Provide a write-up from a physician, including:
     • Diagnosis.
     • Date that injury occurred and dates that the attendee must miss of the event.
     • Confirmation that the applicant could not attend due to this diagnosis.

1. • •  
   • For Death:
     • Submit a death certificate for the deceased immediate family member and/or registered attendee.

2. Submit Your Claim:

   • Ensure all required fields and documents are completed and uploaded.

Important Information

• Claims must be submitted within 30 days of the incident.
• Additional supplemental information must be submitted within 30 days of claim approval to be eligible for refund
• Claims must be completed in full to be reviewed.
• Claims are reviewed and processed within 14 business days.
  • Note: Delays may occur during peak seasons and holidays.

Terms of Service

To review the full terms of service, click here.

Need Help?

For any questions about your claim or the process, please email claims@regpacks.com.

All updates regarding your claim will be sent to the contact information provided during submission.