To enhance your experience and avoid potential issues later, we strongly recommend reading our Terms of Service. Familiarizing yourself with these guidelines ensures clarity and fairness for all. Your understanding and compliance are appreciated as we strive to provide the best service possible. Thank you for your cooperation and trust in our products/services.
To submit claims, Regpack may need to collect data directly from end users for the purpose of processing claims. This data falls under the Data Protection Act and is defined as sensitive.
Personal details may be transferred to countries outside the EEA. The information will be treated in accordance with GDPR guidelines and protocols.
How to file a claim:
The applicant, or their legal guardian/authorized representative, must complete our claim
submission form found by logging into their registration and clicking the Make A Claim button.
Any claims must be submitted with information and documents supporting the request for
- All claims and supporting documentation must be provided in English to be reviewed and processed. Any costs incurred in translations will be at your expense.
- If the claim is approved, the applicant will be reimbursed with the approved value of the claim. If, for any reason, the claim for indemnity is not covered or approved, we will provide written correspondence to the individual submitting the claim.
- All claims reimbursements will be settled in the currency in which the order was paid originally. Regpack and its partners are not responsible for any transaction or conversion fees incurred from any reimbursed deposits.
- Claims must be submitted within 60 days of the date of the Customer’s Inability to Participate.