If you purchased the Purchase Protection during registration and were unable to attend, you can file a claim by logging into your account and clicking the “File a Claim” link next to your purchase or by clicking here and submitting a claim. Please note:
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Supporting documents are required to submit the claim.
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If the reason for cancelation is an illness, you are required to provide a write-up from a physician explaining the diagnosis, date contracted, and symptoms, as well as confirmation from the physician that the applicant could not attend the event due to this diagnosis.
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If the reason provided is an injury, you are required to provide a write-up from a physician explaining the diagnosis and confirmation from the physician that the applicant could not attend the event due to this diagnosis.
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If the reason is death, you must provide a certificate for the deceased immediate family member and/or registered attendee.
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To review the terms of service, click here.
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Once your form is submitted, your claim will be reviewed and processed. All updates will be sent to the contact information provided on your claim.
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Claims must be submitted within 30 (thirty) days of the incident and must be completed in full to be processed.
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Claims are processed and paid out within 45-60 business days. Delays are possible during peak seasons and holidays.
If you have any questions, please email claims@regpacks.com.