How to Find Users with Overdue Payments
Click on the autobill snapshot
Click on Settings → Autobill → payments to view the autobill snapshot
Click on overdue to view users with overdue payments
Filter for users with overdue payments
In User Management click search → Payments and Autobill → Autobill → Payment Overdue → Done
Click the arrow beside share this filter to add additional search conditions, such as "on autobill without a payment method." No payment method on file is the most common reason for overdue installments.
Which users have an open balance?
In order to see which users have an open balance, go to User Management, go to the search bar → click Payments → click Applicant Payment Status → select Needs to close balance → click Done to pull up a list of users with an open balance.