The payments tab for the project shows all transactions for all users. The payment tab in the user's side panel shows that user's approved transactions, future scheduled payments, and any purchase protection payments.
Each approved payment is listed separately. If there are multiple attempts to collect on a payment all attempts with their status and errors are connected with the approved attempt and can be displayed by clicking red number.
There are a few types of transactions, described below:
The payment went through
User issued a payment in the previous 24hrs. Authorized payments are captured automatically after 24hrs. An admin can cancel or capture the payment during this time if they'd like to prevent the charge from going through, or charge the user immediately.
The payment was canceled by an admin on the back end prior to being captured. There are no processing fees incurred if a transaction is canceled. How to cancel a payment
Charge the user now for an authorized transaction. How to capture a payment
The user issued a one-sided cancelation of the payment. The original payment will show as "Submitted." More about chargebacks
The financial institution declined to transfer funds after the transaction was initially approved.
Payment failed after initial approval
The user is on an autobill plan, and this is a future bill date
The user is on an autobill plan, and the bill date has passed but the user has not paid yet
The payment has been submitted/captured but has not been approved yet
An admin returned the user's funds to their original payment method.
The initial payment status is Submitted when the transaction has declined, is canceled, refunded, or a chargeback is issued.