When can I start processing payments?
Account setup takes as little as 1 business day once you have completed your Merchant Account Setup form. You will receive an email notification from email@example.com when your account is approved and you can begin processing.
What are my processing rates?
You can check your processing rates in settings --> project settings --> payments tab.
When will I receive the funds from my sales?
You can determine your payout schedule - Daily, Weekly or Monthly - on your Merchant Account Setup form. The payments team can adjust this if necessary (firstname.lastname@example.org). More details here
How can I pull the payout reports to reconcile my sales deposits?
To download payment reports from Wepay, log in here: https://www.wepay.com/login If you don’t have access to your WePay account, email the payments team (email@example.com) to set it up. In the Wepay console, go to Reporting > Payments > Download CSV for the deposit. Column R under payment_description will show you the field which you set as your soft descriptor.
I just opened registration and all my payments are pending?
Wepay reviews transactions when accounts are created to protect themselves from anything malicious or fraudulent. This review typically takes 1-2 business days to complete, after which the funds will be labeled approved in Regpack, and will appear in your WePay account. More details here
Why is my applicant's e-check still pending?
Users need to confirm their bank account with Wepay before e-checks can be processed. If the e-check is still pending, it's likely the user didn't confirm their account. The account is confirmed by two micro-deposits (less than $.25) that are posted to their bank account in 2-5 business days. The payment amounts are confirmed via a link that is provided in an email. After this, the payment will move from 'pending' to 'started' in 1-2 business days.
If the user does not confirm their bank account, after 30 days the transaction that is pending verification will automatically get canceled.