Need to keep track of a specific group of users? It’s useful to assign those users to an admin. But what happens when that admin is no longer a part of your staff? That responsibility and those users need to be transferred to a new admin before you remove the old admin. Let’s learn how to do just that.
First, navigate to the User Management section by clicking Users.
Next, click inside the Search bar field and click “Application”. This will allow you to filter by specific criteria about their overall application.
Then click “User Assigned to (admin)”. Now we can narrow down which admins to sort by, and then view the group of users we need to work with.
Finally, select the admin(s) you would like to filter by. (Select the admin who will be removed soon if they’re assigned to users.)
Now that you have narrowed down your focus to users assigned to a specific admin, select all those users and click “Tools”.
From here you can “Assign Admin to Users” and/or “Remove Admin Assignment from Users”.
- “Assign Admin to Users” — you can select from a list of admins who have access to this project and re-assign your users to a new admin.
- “Remove Admin Assignment from Users” — you can remove an assigned admin from your group of users and they will not be assigned to any admin.
You’ll probably want to select “Assign Admin to Users” and select a new admin who has access to this project.
Click “Assign Admin to Users” and then select from your list of eligible admins.
Note: If you do not see a specific admin in your list, that means they do not have access to this specific project. You can fix this in “Admin Management” and add this specific project to their list.
Now that you have re-assigned your users to a new admin, you can go to “Admin Management” and delete your old admin.