---
title: Search for a User using Payment Information
slug: search-for-a-user-using-payment-information
docTags: 
createdAt: 2026-02-16T16:45:24.901Z
---

## How to Find Users with Overdue Payments

Click on the autobill snapshot

Click on **Settings **→ **Autobill **→ payments to view the [autobill snapshot ](https://help.regpack.com/using-regpack-to-understand-and-project-your-future-revenue)

![mceclip0.png](https://api.archbee.com/api/optimize/uAn0OdaGcbD9zMQmvOuP7/xPScn-s6d5JBSkIFsjIbh_389439913140753.png)

Click on overdue to view users with overdue payments

![mceclip0.png](https://api.archbee.com/api/optimize/uAn0OdaGcbD9zMQmvOuP7/71pAFvqfh1XS96GbR9Fnd_389439913157394.png)

### Filter for users with overdue payments

In User Management click **search **→ **Payments and\*\*\*\*Autobill **→ **Autobill **→ **Payment Overdue **→ **Done**

![overdue\_autobill.gif](https://api.archbee.com/api/optimize/uAn0OdaGcbD9zMQmvOuP7/PQj9_oiE0nInRQBMkHQp-_389439612075791.gif)

Click the arrow beside share this filter to add additional search conditions, such as "on autobill without a payment method." No payment method on file is the most common reason for overdue installments.

***

## Which users have an open balance?

In order to see which users have an open balance, go to User Management, go to the **search** bar → click **Payments **→ click **Applicant Payment Status** → select **Needs to close balance** → click **Done **to pull up a list of users with an open balance.

![mceclip0.png](https://api.archbee.com/api/optimize/uAn0OdaGcbD9zMQmvOuP7/bdCrun9l8jxQCsgg_543x_389439612084752.png)