---
title: Registrant Purchase Protection FAQ
slug: registrant-purchase-protection-faq
docTags: 
createdAt: 2026-02-16T16:45:26.128Z
---

**Regpack Purchase Protection: FAQ**

### What is Regpack Purchase Protection?

Regpack Purchase Protection is a service designed to reimburse you if you need to cancel your attendance at an event, camp, conference, or program due to health-related reasons.

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### Who qualifies for Regpack Purchase Protection?

- Anyone can purchase this service if it is offered for the event or program.
- **Exclusions**: Physical products and merchandise are not covered.
- **Eligible Scenarios**: You or an immediate family member becomes sick, injured or unexpectedly passes away.

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### What does reimbursement include?

- **Included**:\* Cost of attending the event, camp, conference, or program.
  - Travel costs, if included in the program’s price.
- **Excluded**:\* Separate travel arrangements.
  - Physical products or merchandise.

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### What is the cost of Purchase Protection?

- Purchase Protection costs a small percentage of your eligible order total.\* Example: Cover a $200 order for around $10.
- The cost adjusts automatically as you add or remove items from your cart.
- Minimum charge: $7 per cart
- The exact cost will be displayed before adding Purchase Protection to your cart (unless mandated by the event organizer).

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### When can I purchase Regpack Purchase Protection?

- Purchase Protection can be added any time you log in to make a payment.
- It must be purchased at least **10 business days before the event**.

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### Can Regpack Purchase Protection be canceled?

- Purchase Protection can be canceled within **24 hours of purchase**.
- After 24 hours, it becomes non-refundable.
- To cancel, email [claims@regpacks.com](mailto\:claims@regpacks.com).

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### How can I file a claim?

1. Log into your account.
2. Click the **File a Claim** link next to your purchase or click [here](https://help.regpack.com/how-to-file-a-purchase-protection-claim).
3. Submit the required supporting documents:\* **Illness or Injury**:- Physician’s write-up including diagnosis, date contracted, and confirmation of inability to attend.
   - **Death**:\* Death certificate of the registered attendee or immediate family member.
4. Claims must be submitted within **30 days of the incident**.
5. Claims are processed and paid out within **14 business days** after submission of completed documentation.\* Incomplete claims may cause delays.

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### Can I pay for Purchase Protection in installments?

- No. Purchase Protection must be paid in full at the time of enrollment.
- If you add more eligible items to your cart, the fee will be recalculated and included in your total.
- For automatic billing plans, the fee is charged with your first installment.

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### Can I purchase Purchase Protection after initial registration?

- Yes, Purchase Protection can be added any time before the event or program starts.
- Contact your program administrator for assistance.

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### How will Purchase Protection appear on my bank statement?

- The transaction will appear as **PurchaseProtection** on your bank or credit card statement.

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### How long does it take for a claim to be processed?

- Claims are processed within **14 business days** after submission of complete documentation.
- Delays may occur during peak seasons or holidays.
- Claims are paid via ACH payment:\* If a wire transfer is required, the reimbursement will be reduced by the wire transfer fee.

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### If my claim is rejected, can I still get a refund?

- Contact the event or program administrator for additional refund options if your Purchase Protection claim is denied.

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For further assistance or to review the full terms, please [click here](https://help.regpack.com/purchase-protection-terms-and-conditions) or email [claims@regpacks.com](mailto\:claims@regpacks.com).