---
title: Purchase Protection Overview
slug: purchase-protection-overview
docTags: 
createdAt: 2026-02-16T16:45:26.074Z
---



### What is Regpack Purchase Protection?

Regpack Purchase Protection is a service that allows registrants to be reimbursed if they need to cancel unexpectedly due to health reasons. This service supports your organization’s cancellation and refund policies while protecting your revenue.

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### What does offering Regpack Purchase Protection cost me?

- There are **no charges** for your organization to offer Purchase Protection.
- Users can opt to add Purchase Protection at checkout for a nominal fee.
- Approved claims provide users with a refund up to:\* **$25,000** for Purchase Protection purchased before **August 1, 2024**.
  - **$2,500** for Purchase Protection purchased on or after **August 1, 2024**.

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### Is Purchase Protection on in my system?

- Purchase Protection is enabled by default in all projects.
- It can be customized to apply to specific products based on your preferences.

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### What qualifies for Purchase Protection?

- Claims can be filed if an applicant cancels due to:\* **Illness or injury** of the applicant or their immediate family.
  - **Death** of the applicant or their immediate family member.
- Supporting documentation, such as a doctor’s note or death certificate, is required.

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### When can an applicant purchase Regpack Purchase Protection?

- Applicants can purchase Purchase Protection anytime until the activity date.

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### What products are eligible for Regpack Purchase Protection?

- Eligible:\* Any purchase requiring attendance (e.g., events, camps, conferences, programs).
- Not Eligible:\* Physical products, merchandise, or travel costs not included in the program price.

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### Do applicants have to pay in full or can they pay in installments?

- Purchase Protection must be paid in full at the time of enrollment.
- If additional eligible orders are added to the cart, the fee will automatically adjust.
- For autobill users, the fee will be included in the first installment.

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### Can a user order Regpack Purchase Protection after their initial payment?

- Yes, Purchase Protection can be added at any point before the event or program start date.

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### Can Regpack Purchase Protection be canceled?

- Purchase Protection can be canceled within **24 hours of purchase**.
- After 24 hours, it becomes non-refundable.

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### What will the transaction look like on a bank/credit card statement?

- The payment will appear as **PurchaseProtection** on the applicant’s statement.

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### How does an applicant file a claim?

- Applicants can log into their account and click the **File a Claim** link next to their purchase.

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### How long does it take for a claim to be processed?

- Claims must be submitted within **30 days** of the incident.
- Complete claims with supporting documents are processed within **14 business days**.
- Incomplete claims or peak seasons may result in delays.

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### If an applicant’s claim is rejected, can they still get a refund?

- A rejected claim does not entitle the applicant to a refund of the Purchase Protection fee.
- Refunds outside of Purchase Protection are subject to your organization’s cancellation and refund policy.

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### Is there any additional work for me?

- **No additional work** is required from your organization.
- Users independently purchase and manage Purchase Protection, including filing claims and submitting documentation.

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### Purchase Protection Disablement Policy Eligibility Requirements

- The organization must have a clearly defined refund policy in place.
- The refund policy must be visible to registrants during checkout and require acknowledgment prior to completing registration.
- The refund policy must provide sufficient coverage to mitigate refund and chargeback risk.


*If an organization has a no-refund policy, or if no refund policy is configured or displayed at checkout, Purchase Protection cannot be fully disabled. In these cases, Purchase Protection may only be configured as opt-in, where registrants must manually select coverage.*

**Live Projects & Existing Coverage**

- Cannot fully disable Purchase Protection for live projects with existing coverage
- For these projects, you may:
- Set Purchase Protection to opt-in
- Adjust checkout visuals (e.g., button colors) to reduce accidental selection

**Request Process**

- Submit requests to claims\@regpacks.com
- Must be submitted or approved by the Organization Owner or Super Admin
- Requests are reviewed individually and apply only to the specified project

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For further assistance, contact [support@regpacks.com](mailto\:support@regpacks.com).