---
title: Managing User Payments on the Backend
slug: managing-user-payments-on-the-backend
docTags: 
createdAt: 2026-02-16T16:45:25.132Z
---

## How to cancel an authorized payment

To cancel an authorized payment, navigate to the user panel and click the 4 dots next to the authorized payment you want to cancel or amend under the **Payments** tab. Click **Cancel Payment** and follow the steps shown below:

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To issue an electronic refund after the funds have been captured, navigate to the user panel and click the 4 dots next to the payment you want to refund under the **Payments** tab. Click **Issue Refund** and follow the steps shown below:

![how to issue an electronic refund](https://api.archbee.com/api/optimize/uAn0OdaGcbD9zMQmvOuP7/V0JCulh-nm4zDWiUPsCSt_388780501404431.gif)

Electronic (ACH/debit/credit card) payments made through Regpack's payment processor can be refunded or cancelled within Regpack. Super Admins and Financial Admins can process refunds within 120 days of the transaction. After 120 days, the admins can contact the Regpack payments team (**[payments@regpacks.com](mailto\:payments@regpacks.com)**) to initiate the refund with the payment processor.

**Manual Refunds **will not trigger a credit card refund, as they are a representation of funds exchanged outside of Regpack. 

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## How to Capture an Authorized Payment

To capture a payment, click on the center number by the user in user management to open the payment tab in the user's side panel. Click the 4 dots to the right of the transaction → **Capture Payment Now **→ click Yes to confirm. 

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An authorized payment is a payment that has been made by the user but has not yet been processed by the payment processor. The payment remains in an authorized state for 24hrs, during which time it can be canceled or captured. If you capture an authorized payment, the user will be charged.

[Types of transactions](https://help.regpack.com/transaction-types-authorized-captured-approved-canceled-failed-refunded-etc)

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