---
title: How to File a Purchase Protection Claim
slug: how-to-file-a-purchase-protection-claim
docTags: 
createdAt: 2026-02-16T16:45:26.055Z
---

**How to File a Purchase Protection Claim**

If you purchased Purchase Protection during registration and were unable to attend your event, you can file a claim to request a refund. Follow the steps below to submit your claim.

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### Filing Your Claim

1. **Log into Your Account**:\* Click the **File a Claim** link next to your purchase.
   - Alternatively, [click here](https://www.regpack.com/reg/templates/build/?g_id=100904556) to submit your claim directly.
2. **Prepare Supporting Documents**:\* **For Illness**:- Provide a write-up from a physician, including:\* Diagnosis.
   \* Date contracted and dates that the attendee must miss of the event
   \* Symptoms.
   \* Confirmation that the applicant could not attend due to this diagnosis.
   - **For Injury**:\* Provide a write-up from a physician, including:
     - Diagnosis.
     - Date that injury occurred and dates that the attendee must miss of the event.
     - Confirmation that the applicant could not attend due to this diagnosis.
   - **For Death**:\* Submit a death certificate for the deceased immediate family member and/or registered attendee.
3. **Submit Your Claim**:\* Ensure all required fields and documents are completed and uploaded.

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### Important Information

- Claims must be submitted within **30 days** of the incident.
- Additional supplemental information must be submitted within **30 days** of claim approval to be eligible for refund
- Claims must be completed in full to be reviewed.
- Claims are reviewed and processed within **14 business days**.\* Note: Delays may occur during peak seasons and holidays.

***

### Terms of Service

To review the full terms of service, [click here](https://help.regpack.com/purchase-protection-terms-and-conditions).

***

### Need Help?

For any questions about your claim or the process, please email [claims@regpacks.com](mailto\:claims@regpacks.com).

All updates regarding your claim will be sent to the contact information provided during submission.