Marking users as inactive does not delete their data.
When a user is marked inactive:
- They will not be in your list of users in user management
- They will not appear in your reports
- A product that was in their cart will not count towards your ordered products
- If they have made a payment, this WILL count towards your payments
To mark a user or group of users inactive, head over to the user management tab.
Click the checkbox next to the name of the user or users you want to mark as inactive. You can select them in bulk using the checkbox above the user names.
Click "set status as" next to any user's name and choose from your inactive statuses. You can follow the steps here to create a new status.
A pop up message will appear stating, "This will make the user INACTIVE. Are you sure?" Click "yes" to confirm.
An additional pop up message will appear stating that you have selected multiple users. Click the option to set the status for all users.
In some cases, you will be prompted to enter a password to confirm the change in status. If you are asked for your password, enter your Regpack login password and continue.