You have two options
1. Mark users inactive by applying an inactive status to their account - users can be restored later
- You will still have access to their information
- Inactive users' orders and payments will not be included in project totals
- Create statuses to categorize users and mark them inactive
In User Management, select the user(s) you’d like to set as inactive -> click “set status as” -> select an inactive status -> click "Yes" and then confirm to set the status. To restore inactive account(s), view your inactive users -> select the user(s) you’d like to restore -> click on their current status –> click "remove status for this user" -> click "Yes" and confirm the action to restore the account(s).
2. Purge User - permanently delete the user
Click on the user's name --> info view --> purge user.
This will delete all of the user's data, and it cannot be restored.
This tool was created in order to make managing a user's information easier. Selecting a user and navigating to the "info" tab of the user allows admins to delete all information permanently pertaining to that user. If the purge button is used from the head-level of a group, this will delete all information pertaining to the group that was selected.
Note that selecting users and then using purge on one user will only result in the user who was selected to get purged from the system. To remove a group, the head-level account has to be selected, then in the "info" tab the purge option selected and confirmed.
Purge User Warning!
Purging a user will delete all their information including but not limited to:
- Form information
- Cart information
- Ordering information
- Payment information
- Login information
- Passwords and usernames
Purging is permanent and the data CANNOT be retreived from any source including backups. The system will delete any reference or connection to this user.
Since this action is extremely dangerous please take caution before moving forward. The system will demand you enter your password in order to continue. Once your password is validated the action will take place.
User Purge is a Super Admin feature