Super Admins and Financial Admins can pause or resume a user's Autobill Plan from the backend.
Steps for Pausing a User’s Autobill Plan
1. Click "Users" to go to "User Management"
2. Search for the user whose Autobill Plan you want to pause
3. In the user's side panel, go to the "Autobills" tab
3. Click "Pause Auto-Payments"
Note: Pausing auto-payments will stop the system from automatically charging the user.
To collect any outstanding balance, you’ll need to:
Manually process the payment through the backend (Learn how to process a payment as an admin) or have the user log in to their account and make the payment themselves. The Autobill Plan will stay paused until you resume auto-charging.
Steps for Resuming a User’s Autobill Plan
1. In the "Autobill" tab, click "Resume Auto-Charging Payments"
Note: Resuming auto-charging will trigger any missed or overdue payments immediately.
It is the admin’s responsibility to notify users when their Autobill Plan status changes.
For more help:
- Click here for more information on sending individuals emails.
- Click here for information on how to add/remove an autobill plan from a user.