---
title: Calls and Meetings: When They Happen
slug: calls-and-meetings-when-they-happen
docTags: 
createdAt: 2026-10-20T07:14:33.271Z
---

Regpack does hold calls with clients, but at set times and for set reasons. Knowing when they happen helps you plan ahead and get the most out of them.

### Calls During Your Build

While your project is being built, you'll work with a **Project Consultant**. This is when phone calls happen. Your consultant will schedule calls with you to:

- Go over your Project Blueprint and goals
- Review your build and collect your feedback
- Train your team and walk you through going live

Your consultant is the one building your project, so a call gets you a clear answer from the person who will make the change. This is the best time to ask big questions. Bring a list!

### Support After You Go Live

Once your project is live, support moves to email and the help center. Your consultant’s expertise  is on non live projects so they’re shifting on to building the next client's project..

Email works better at this stage. Most issues after launch go to our development team to look into. Support turns your request into the details developers need, and having it in writing means nothing gets lost along the way.

### What "Escalation" Means

If an issue needs more help, support will **escalate** it. This means your request moves to:

- A senior member of the support team, **or**
- Our development team, if it needs a code fix

Escalation moves your request to the person best able to fix it. It doesn't add a meeting, because a meeting would slow the fix down.

### Tips for Getting the Most From PC Calls

- **Send questions ahead of time** so we can come prepared with answers.
- **Invite the right people** from your team, such as whoever manages payments.
- **Take notes or ask for a recap** so nothing gets missed after the call.